Privacy Policy
Here we explain in clear terms which data we process at Memofreeze, what we use it for, and how you can change your settings.
As of: May 30, 2026
Contact
Responsible for Memofreeze:
Kevin LinneFröbelstr. 40
35394 Gießen
Germany
[email protected]
1. Overview
Memofreeze is an international application with a consistently high standard for data protection and data minimization.
We process only the data we need to operate the platform, fulfill contracts, and provide support.
We only enable optional analytics features after your consent.
2. What data we process
Depending on which features you use, different data are collected.
Using the website
When you visit our site, technical connection data are generated so the website can be delivered securely and reliably.
- IP address, date/time, pages visited
- Device and browser information
- Error and status information
Account and event management
For login, event creation, and administration, we process the account data and settings necessary for those functions.
- Account data such as email address
- Event data such as title, date, description, and settings
- Role and access information (e.g., hosts)
Posts and uploads
When guests create posts, we store the submitted content in the respective event context.
- Names, text posts, replies, and polls
- Uploaded media (photos/videos)
Contact and support
If you contact us, we process your details to handle your request.
- Name, email address, message
- Time and technical context of the request
Payments
For paid features, payment processing is handled via Stripe. We only receive the information we need to process and allocate the payment.
Book printing
If you order a printed event book, we process the data necessary for creation, payment, printing, shipping, and status updates.
- Print files such as cover and interior PDFs containing selected event content
- Order information such as product, page count, quantity, price, and payment status
- Shipping and contact details such as name, address, email address, and phone number
- Production, shipping, and tracking information
System emails
We send transactional emails, e.g., for login/verification codes, invitations, or account-related notifications.
Optional Google login
You can optionally sign in with Google. The data required for signing in will then be shared between Google, Supabase, and Memofreeze.
Technically necessary cookies and local storage
- Session/authentication cookies
- Cookie for currency preference (preferred_currency)
- Local storage of your consent decision (userConsent)
3. Google Analytics
Google Analytics is off by default and is only loaded when you consent.
Without consent, no analytics script will be loaded.
- Analytics is used to improve the product and user experience
- You can revoke your consent at any time
4. Error monitoring (Sentry)
For technical stability, we use error monitoring with Sentry in production.
This mainly processes technical error data so we can detect and fix issues more quickly.
- Error and performance data from browser and server
- Technical context to help trace issues
- In individual cases, personal data may also be included in the error context
5. Service providers and data transfers
For operations we use specialized providers, including database, email, payments, analytics, and monitoring.
Depending on the provider, data may also be processed outside the EU/EEA. We ensure contractual and organizational safeguards are in place.
- Supabase (database, authentication, storage)
- Stripe (payment processing)
- Resend (email delivery)
- Cloudprinter.com (printing and shipping of event books)
- Google (analytics, optional login)
- Sentry (error monitoring)
6. Book printing with Cloudprinter.com
Legal basis: Art. 6(1)(b) GDPR (contract performance), Art. 28 GDPR (processor)
For optional book printing, we use Cloudprinter.com as a print-on-demand provider. If you order an event book, we transmit the data required for printing, shipping, and order status to Cloudprinter.com.
Cloudprinter.com processes this data to produce the book, hand it over to printing and shipping partners, and provide production, shipping, and tracking information. Memofreeze does not use it for its own advertising purposes.
The transmitted print files may contain personal content, in particular names, texts, responses, polls, photos, avatars, and other content selected for the event book. Before ordering, you can review the print preview and configure which content should be included.
- Recipients: Cloudprinter.com and the printing and shipping partners involved in production and delivery
- Purpose: creation, production, shipping, status updates, and processing of the book printing order
- Data categories: print PDFs, order and product data, shipping address, contact details, payment allocation, tracking data
- Retention period: only as long as required for order processing, support, evidence, and legal retention obligations
7. Retention period
We store data only as long as necessary for operation, contract fulfillment, and legal obligations.
- Event and contribution data until deletion by the controller or after a valid deletion request
- Unassigned uploads are automatically removed after a short time
- Export files are only made available for a limited time
- Billing-related data are retained according to legal retention periods
8. Settings and consent
You can change your analytics setting at any time. Changes apply going forward.
Current status: Analytics disabled.
9. Privacy questions
If you have questions about your data or want to make a privacy-related request, please write to us at the email address below.
Depending on your place of residence, you may have additional rights (e.g., access, correction, or deletion).
10. Data security
We use technical and organizational measures to protect data from loss, misuse, and unauthorized access.
11. Changes to this notice
If features or processes change, we will update this privacy notice accordingly.